Artificial intelligence has made it easier to create virtual agents for companies.
However, many platforms only offer a “ChatGPT with a name” — no support, no onboarding, and no real alignment with your business.
A virtual agent needs to carry your company’s DNA, respond like your company would, using data that neither ChatGPT nor Google have access to, creating a unique and authentic personality.
To achieve this, it’s essential to define:
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The agent’s purpose (customer service, support, training)
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The appropriate tone of voice for your audience
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The content and data it can access
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How to handle out-of-scope questions
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Alignment with internal policies and data protection laws (LGPD)
Well-configured agents build trust, clarity, and consistency — strengthening your brand across all channels.
Want to create virtual agents that reflect your organization’s DNA?
The Validato platform offers the tools to train, customize, and manage agents aligned with your company’s identity. It also provides dedicated support teams and account managers for large clients — ensuring security, governance, and results.
